Ask us anything! We have it, but maybe just maybe you find your answer below also;)

Why should I buy a folding bike?

Folding bicycles significantly extend the functionality of the bicycle because you can go anywhere you want, and your bike can go with you, whether you ride the entire way or go part of the way by bus, train, car, boat or plane. And due to its compact folded size, a folding bike can also be easily stored indoors.  It’s suitable for anyone, from parents with young children to elderly, as it is easy to maneuver.

Why should I choose Bigfish over other brands?

The Smart Folding Technology system allows Bigfish bikes to be folded intuitively, with the simple press of the buttons. The bikes can be folded in any sequence, without any tools or screwing parts. Bigfish bikes with its geometry give you a full-size performance. All the key points necessary for a great ride are positioned the same as with an ordinary city bike. Equal distances between the front and back wheels and the seat and handlebars provide a full size bike ride. Making them comfortable, easy to maneuver and effortless to pedal. When folded, Bigfish bike is so slim, that they’ll fit about anywhere. They are designed to be mobile even when folded. You can wheel them along with you as you walk.

What is the difference between Bigfish Line and Bigfish Wave?

The main difference between Bigfish Wave adn Bigfish Line is in their design and construction material. Bigfish Wave is inspired by the first version of Bigfish bike, reflecting the fish shape. Whereas Bigfish Line was designed with even more simplicity in mind. There are few technical specifications in which they differ, about which you can read here.

What are dimensions of Bigfish bike?

When folded, the dimensions of Bigfish are 106 x 66 x 28 cm. The bikes fold into slim rectangular shape, making them easy to transport and store. You can fit minimum of two bikes into the trunk of most cars.

How much does Bigfish weight?

Bigfish Wave with aluminum frame weighs only 11,9 kg. Bigfish Line with steel construction weights 13,5 kg.   

Is there are weight limit?

Bigfish Wave has a weight limit of 110kg (240bs) and Bigfish Line even up to 115kg (253lbs).  

How many gears does the Bigfish have?

Bigfish bikes have three gears. Using the world-renowned Shimano Nexus 3 gears system, it allows for smooth transmission and a great riding quality.   

How to fold and unfold Bigfish?

It’s simple and fast, it takes you only few seconds. Watch a video here.

How is the folding system different from other folding systems?

With Bigfish bike there are no tools needed. The bike folds with the simple press of the buttons. Watch here.

Where can I buy a Bigfish folding bike?

It’s simple. Just click on the shop button and we will deliver the bike to your home address.

How to maintain my bike?

There is no special treatment needed to maintain Bigfish bikes. Nontheless, our service is avaliable to you, so you can contact us anytime you want.

What warranty comes with Bigfish?

With the purchase of one of our bikes you get a two year warranty.

Where can I repair my bike?

Our service unit is based in Selo pri Zagorju 77, 1410 Zagorje ob Savi. However, a standard bike repair shop should be able to repair any part, as we use standard bike technology.

How do I inflate the tires?

You can inflate the tires by using a standard pump that is also avaliable on gas stations.

We use 16 inch (40cm) wheel size, which is avaliable at all standard bike shops, if you need further assistance.

What countries do you ship to?

We ship to all countries in Europe. If you are staying out of Europe please contact us and we will check possibilites.

Can I cancel my order?

You can cencel your oder until the product is shipped. However, we offer you a 30 day trial period with money back guarantee.

Is there are trial period?

We offer you a 30 day trial period.

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Can I return the bike?

Yes. If the bike won’t meet your expectations, there is no risk, we offer you 30 days money back gurantee.

What are the delivery times for online purchases?

Our products are on the stock, so they will be delivered in a few days.

Can I change my order?

You can change the model and the color until the products will be shipped. We offer you 30 days money back guarantee if you are not satisfied with the choice.

Can I change the delivery address on my order?

You can change the delivery address until the products are shipped. Please let us know as soon as possible.

How can I track my order?

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What payment methods do you accept?

We accept Visa, Mastercard, Amex, Diners, Paypal, Stripe and bank transfer.